Terms & condition

Warranty Period
The warranty period is 12 year Product warranty and 25 year linear performance warranty for Solar Panels and 5 Years for Solar Inverters and 1 year for Solar wiring, ACDB, DCDB, Solar structure and other solar installation components from the day of commissioning at site

Contents of Warranty Veena Enterprises shall at its sole discretion, have the option of repairing or replacing the relevant part or parts free of charge and supplying them to the purchaser. The provision of this warranty constitutes the solar and exclusive remedy available to the purchaser with regard to said defective Solar Power plant product

The defective part which have been replaced shall be made available to Venna enterprises and shall be the property of Veena enterprises. In no event shall the purchaser have a right to return the Veena enterprises product without the prior written consent of Veena enterprises

Restrictions of Warranty
This warranty has been given provided that the Solar Power Plant is used in its normal intended use and that due care and compliance with the instructions given by veena Enterprises are observed. The obligations of Veena Enterprises have been restricted to these warranty terms and conditions and the warranty thus does not cover losses incurred as a result of damage to other property or persons
The warranty does not cover defects which are the result if:

• Negligence by the user of the solar power plant or failure to observe the instruction given by Veena enterprises or proper care
• Circumstances outside the control of Veena Enterprises, such as theft, fire, accident, act of vandalism or fault majeure
• Normal wear and tear

The warranty does not cover defects which are insignificant to the use of Solar Power Plant, such as repair of scratches Procedure in case of a defect: The purchase shall inform Veena Enterprises in writing without delay, and in any event, within (7) calendar days of purchaser being put on notice of the defect.

The writing shall include the following information:

(1) The product in question (model, serial number)

(2) Specification of the defect as accurately as possible

(3) The circumstances in which the defect was defected and/or appears.

If the purchaser has given notice of the defect mentioned above and no defect is found for which Veena Enterprises is Liable, Veena enterprises shall be entitled to compensation for the costs it has incurred as a result of the notice of the defect.


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